top of page

Soft Steel Sanctum Terms & Conditions

​​Effective Date: March1, 2025

By booking classes, purchasing services, or attending the studio, you agree to the following Terms & Conditions.

 

Soft Steel operates on a seasonal study model. Enrollment is commitment-based and spaces are intentionally limited. Because studies are small and structured progressively, policies are designed to protect the rhythm of the sanctuary and the students enrolled within it.
__

Enrollment Commitment

Enrollment secures your space for the full monthly study.
Soft Steel does not offer drop-in classes.
Spots are non-transferable and held specifically for the enrolled student.
__

Series Minimums

Each monthly series requires minimum enrollment to run (4 students)

If a series does not meet capacity by the enrollment deadline, it will be rotated into a future season. Enrolled students will be notified and offered:

• Transfer to another available study (potential to have a new series replace previous series)
or
• Studio credit

Offerings rotate as needed.
__

Late Arrivals

Doors are closed and locked 10 minutes after class begins.
Late arrivals will not be admitted for safety reasons.

__

Arrivals

Please do not arrive more than 15 minutes before class and arrive at least 5 minutes prior to class 

__

Studio Eligibility

Soft Steel Sanctum is an 18+ studio.
All clients must be at least 18 years old to participate.

 

__

Booking & Payment

  • All classes and services must be booked in advance through our approved booking platform.

  • Payment is required to secure your booking.

  • Prices are subject to change at any time.

Cards may be securely stored on file through our booking platform for future transactions, late cancellations, or no-show fees.

 

__

Cancellations & No-Shows

Soft Steel Sanctum has a limited-capacity schedule. Late cancellations and no-shows impact the studio and other students.​

  • No-shows are non-refundable.

​

Cancellations Before a Series Begins

Cancellations made:

• 7 or more days before the first class
→ Eligible for series studio refund or apply to different series in same month session 

• Less than 7 days before the first class
→ Considered committed and non-refundable.

This ensures stability for the group and allows studies to move forward without disruption.
__

Missed Classes

Due to the progressive nature of study:

• Missed classes are not eligible for refund or credit.
• One missed class is allotted per series per month.

• Makeups do not rollover into future months.

• Makeups must be approved at least 24 hours before class. 
• Any missed classes not approved before the 24 hour window will not be granted a makeup class.
• Please email makeup class dates and times to be approved.

​

At instructor discretion, students may be permitted to attend another series class within the same month if space allows — but this is not automatic and not guaranteed.

​

Series registrations are non-refundable once the series begins.

​

​

Late Arrival Policy

To maintain safety, structure, and respect for all students’ time, studio doors are closed and locked 10 minutes after the scheduled class start time.

Students arriving more than 10 minutes late will not be admitted and the session will be treated as a missed class. Late arrivals are non-refundable and non-transferable.

Please arrive 5 minutes early. Students will not be permitted to enter the studio more than 15 minutes prior to class start time.

​

​

Studio Conduct

To maintain a safe and respectful environment:

  • Follow instructor guidance at all times

  • Respect other students and staff

  • Arrive on time and prepared for class

  • Do not attend class under the influence of drugs or alcohol

  • Maintain personal hygiene suitable for close-contact movement environments

Soft Steel Sanctum reserves the right to refuse service or remove anyone acting in a disruptive, unsafe, or inappropriate manner.

 

 

Health & Safety

By attending classes, you confirm:

  • You are physically able to participate

  • You have disclosed relevant injuries or conditions

  • You understand pole and movement training involve physical risk

Participation is voluntary and at your own risk.

 

 

Liability Waiver

All students must complete a liability waiver before participating.

By attending, you acknowledge and accept the inherent risks associated with movement training and agree not to hold Soft Steel Sanctum or its instructors liable for injuries except in cases of gross negligence.

 

 

Photography & Media

The studio may take photos or videos for promotional or educational use.

Students may opt out at any time by notifying the instructor or studio.

 

 

Privacy

Your personal information is handled according to our Privacy Policy.

We do not sell personal data.

 

 

Personal Belongings

Soft Steel Sanctum is not responsible for lost, stolen, or damaged personal items.

 

 

Intellectual Property

Class content, choreography, and instruction methods are the intellectual property of Soft Steel Sanctum and may not be copied, recorded, or redistributed without permission.

 

 

Right to Refuse Service

Soft Steel Sanctum reserves the right to refuse service to anyone for safety, policy violations, or inappropriate behavior.

 

 

Changes to Terms

We may update these Terms & Conditions at any time. Continued participation implies acceptance of the current version.

 

 

Contact

Soft Steel Sanctum
Chicago, Illinois
📧 info@softsteelsanctum.com
📞 (872) 222-6334

bottom of page