Soft Steel Sanctum Privacy Policy

Effective Date: March 1, 2025

Soft Steel Sanctum respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our studio, website, or use our services.

1. Information We Collect

We may collect the following personal information from students and clients:

Full name
Email address
Phone number
Billing address
Health information and liability waiver details
Photos and videos taken in the studio
Payment information processed through Wix or our payment processor

Payment details are processed securely through third-party providers. We do not directly store full credit card numbers ourselves, though cards may be stored securely on file through our booking/payment platform.

2. How We Use Your Information

We use your information to:

Schedule and manage bookings
Process payments
Send class confirmations and reminders
Communicate schedule updates or studio changes
Provide customer support
Maintain safety and waiver records
Improve studio services
Send newsletters or promotional communications (if you opt in)

3. SMS/Text Message Communications

By providing your phone number, you consent to receive SMS/text messages from Soft Steel Sanctum related to:

Class reminders
Booking updates
Studio notices
Promotions or marketing messages

Message and data rates may apply depending on your carrier.

You may opt out at any time by replying STOP or contacting us directly at info@softsteelsanctum.com.

We do not sell or share your phone number with third parties for their marketing.

4. Email Communications

You may receive email communications such as:

Booking confirmations
Studio updates
Newsletters
Promotional offers

You can unsubscribe from marketing emails at any time using the unsubscribe link.

5. Photography & Video

Soft Steel Sanctum may take photos or videos in the studio for promotional or educational purposes.

Students are always allowed to opt out of being photographed or filmed. We respect and honor all opt-out requests.

6. How We Protect Your Information

We take reasonable steps to protect your personal data using secure platforms and standard safeguards. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Sharing of Information

We do not sell your personal information.

We may share limited information with trusted third-party service providers (such as Wix and payment processors) strictly to operate our business.

8. Age Requirement

Soft Steel Sanctum is an 18+ studio. We do not knowingly collect information from minors.

9. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of your data (where legally possible)

Contact: info@softsteelsanctum.com

10. Changes to This Policy

We may update this policy occasionally. The latest version will always be available through our website or by request.

11. Contact Us

Soft Steel Sanctum
Chicago, Illinois
📧 info@softsteelsanctum.com
📞 (872) 222-6334